Refund policy

  • We accept returns and exchanges within 30 days from the shipping date. Gently used or opened items can be returned for a refund for the full amount paid for the product.
  • ImmuBiome will ONLY pay for a return's shipping costs if a product arrived damaged or if we sent you the wrong item. Otherwise, the customer is responsible for the return shipping costs.
  • If you are returning an item because it is damaged or defective or you did not receive the product ordered, we will provide a prepaid return label free of charge via email.
  • You will receive an e-mail confirmation when your return is received, inspected and your refund had been processed.
  • To start the return process visit our returns page.